Team Miracle Cyprus IVF Centre (“we”, “us”, “our”, “Team Miracle”) is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices and rights available to you. It applies to visitors of cyprusivfcentre.com (the “Website”) and to anyone who contacts us by telephone, email, contact form, or online lead form.

Please read this policy carefully. Because we provide fertility treatment, some of the information we may process about you is “special category data” (including health data) under data protection law, which we treat with particular care as set out below.

1. Who we are

Team Miracle Cyprus IVF Centre is operated and managed by Team Miracle, a fertility treatment provider based in Cyprus. For any questions about this policy or about how we handle your personal data, please contact us using the details in Section 12 below.

2. What information we collect

We may collect the following categories of information:

  • Contact details you provide to us, such as your name, email address, telephone number, and country of residence, when you submit a contact form, a “free consultation” request, or a lead form (including lead forms completed through Google Ads).
  • Enquiry information you choose to share with us, such as the treatment you are interested in (for example IVF, egg donation, gender selection, PGD, or ICSI) and any details you provide about your medical history or fertility journey.
  • Health information that you or your referring clinician share with us in the course of arranging or providing treatment. We only collect this where it is necessary for providing our services and where you have given your explicit consent.
  • Technical and usage information collected automatically when you visit the Website, such as your IP address, browser type, device type, pages viewed, and referring website, gathered through cookies and similar technologies (see Section 6).
  • Communications you have with us by phone, email, or online chat, which we may keep a record of for quality and continuity of care.

3. How we use your information

We use your information for the following purposes:

  • To respond to your enquiry and arrange a free consultation;
  • To assess your suitability for treatment and to plan and provide fertility treatment and related care;
  • To communicate with you about appointments, travel arrangements, and your treatment journey;
  • To maintain accurate medical and administrative records, as required by applicable healthcare regulation;
  • To improve our Website and services, including through aggregated and anonymised analytics;
  • To measure and improve our advertising, including Google Ads campaigns, in accordance with Google’s advertising data policies; and
  • To comply with our legal, regulatory, and professional obligations.

4. Our legal basis for processing your information

Where data protection law requires us to identify a legal basis for processing your personal data, we rely on one or more of the following:

  • Consent — for health-related and other special category data, and for non-essential cookies and marketing communications, we rely on your explicit, freely given consent, which you may withdraw at any time.
  • Performance of a contract — where processing is necessary to provide treatment or services you have requested.
  • Legitimate interests — for example, to respond to general enquiries, to keep our Website secure, and to understand how our Website is used, provided this does not override your rights and interests.
  • Legal obligation — where we must retain or disclose information to comply with healthcare, tax, or other regulatory requirements.

5. Sharing your information

We do not sell your personal data. We may share your information with:

  • Clinical and administrative staff involved in your treatment;
  • Trusted service providers who support our operations (for example, IT hosting, email, and customer relationship management providers), under appropriate confidentiality and data protection terms;
  • Google, in connection with Google Ads lead forms and website analytics, in accordance with Google’s own privacy and advertising policies. Google will not use the content of your lead form responses for ad targeting or measurement;
  • Regulatory or professional bodies, where required by law; and
  • Professional advisers (such as lawyers or auditors), where necessary.

We require any third party we share data with to respect the security of your data and to treat it in accordance with the law.

6. Cookies and similar technologies

Our Website uses cookies and similar technologies to operate correctly, to understand how visitors use the Website, and to support our advertising, including Google Ads and Google Analytics. You can control or disable cookies through your browser settings; please note that some parts of the Website may not function properly if you do so. Where required by law, we will ask for your consent before setting non-essential cookies.

7. International transfers

As an international fertility clinic based in Cyprus welcoming patients from the United Kingdom, Ireland, France, and other countries, your information may be transferred to, stored, and processed in a country other than the one in which you live. Where we transfer personal data internationally, we take steps to ensure it is protected to a standard consistent with applicable data protection law, including the use of appropriate contractual safeguards where required.

8. Data retention

We keep personal data only for as long as necessary for the purposes described in this policy, including to provide ongoing care, to meet legal, regulatory, and medical record-keeping obligations, and to establish, exercise, or defend legal claims. Retention periods for medical records may be longer than for general enquiry data, in line with applicable healthcare regulation.

9. Your rights

Depending on where you live, you may have some or all of the following rights in relation to your personal data:

  • To access the personal data we hold about you;
  • To ask us to correct inaccurate or incomplete data;
  • To ask us to delete your data, in certain circumstances;
  • To ask us to restrict or object to our processing of your data;
  • To request a copy of your data in a portable format;
  • To withdraw consent at any time, where processing is based on consent; and
  • To lodge a complaint with your local data protection authority (for example, the Information Commissioner’s Office in the United Kingdom) if you believe we have not handled your data properly.

To exercise any of these rights, please contact us using the details in Section 12.

10. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

11. Children

Our Website and services are intended for adults. We do not knowingly collect personal data from children.

12. Contact us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

  • By telephone: (0090) 533 869 59 96
  • By email: info@cyprusivfcentre.com
  • Via our Write To Us page

13. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on this page with a revised “last updated” date.